Super Service Awards are tough enough to win, they go to companies that rank in the top five percent across the nation in terms of customer service and client satisfaction, and winning five in a row is something that very few companies can claim. TIS provides world-class landscape and irrigation service in the Houston market and they are very proud of this accomplishment.
This achievement is particularly significant as Angie’s List experienced unprecedented member growth in 2016. More than 1.6 million consumers, many of whom were eager to quickly hire highly qualified service pros, joined Angie’s List after the company added a new, free membership tier.
“Companies that can meet higher demands without missing a beat in their exemplary performance standards truly do stand apart from their peers,” said Angie’s List Founder Angie Hicks. “Only a fraction of the landscape and irrigation companies in Houston were able to do it.”
Angie’s List Super Service Award 2016 winners have met strict eligibility requirements, which include an “A” rating in overall grade, recent grade, and review period grade. The SSA winners must also be in good standing with Angie’s List, pass a background check and abide by Angie’s List operational guidelines.
“This is what we are looking for,” said TIS President John A. Taylor, “nothing says more about your brand than what the client thinks and feels. They speak and we listen.” Mr. Taylor has become very familiar with Angie’s List, customer reviews and making an impact in the Houston market over the last five years and he takes nothing for granted. “This is one of the ways we judge our brand and our product. Last year, last year’s win, they have nothing to do with what we do this year,” he said. Every job is our most important job and every client is our most important client because our client’s trust us. We build our brand one client at a time.”
Service company ratings are updated daily on Angie’s List as new, verified consumer reviews are submitted. Companies are graded on an A through F scale in areas ranging from price to professionalism to punctuality.
For more than 21 years, Angie’s List restricted access to its verified reviews to consumers who paid membership fees. When the company removed that barrier, some companies worried that the new, non-paying members would not be as engaged as members of the past. Experience has shown, however, that these newly added members are just as engaged – across all age groups – as prior members. Also, because the company continues to adhere to its review verification process, there has been no degradation of review quality.
“The biggest change at Angie’s List is that we are connecting even more consumers to high quality service professionals,” Hicks said. “And that’s good for everyone.”
TIS is a Houston based landscape design/build company that provides value to clients by creating healthy, attractive and sustainable landscape environments through consistent and conscientious green practices that reduce our footprint on the earth.
Angie’s List helps facilitate happy transactions between more than 4.5 million consumers nationwide and its collection of highly rated service providers in more than 720 categories of service, ranging from home improvement to health care. Built on a foundation of more than 10 million verified reviews of local service, Angie’s List connects consumers directly to its online marketplace of services from member-reviewed providers, and offers unique tools and support designed to improve the local service experience for both consumers and service professionals.